Sonder Clicks ("we", "us", "our") provides wedding photography and videography services across Melbourne and Victoria. This policy explains what personal information we collect through sonderclicks.com.au, how we use it, and the choices you have. We handle your information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
When you fill out our contact or enquiry form, we collect the information you provide, which may include your name, email address, phone number, wedding date, venue, package interest, and any details you share about your event.
When you browse our website, we and our service providers may automatically collect technical information such as your IP address, browser and device type, pages viewed, and how you arrived at our site.
We use the Meta Pixel (Facebook/Instagram) on our website. This allows us to:
Meta may use cookies and similar technologies to collect this information. You can control how Meta uses your data for advertising through your Facebook ad preferences, and you can manage cookies generally through your browser settings.
We use the information we collect to:
We rely on a small number of trusted service providers to run this website:
Each of these providers has its own privacy practices governing any information that passes through their systems.
We retain enquiry information for as long as reasonably necessary to respond to you, manage a booking, or meet our legal and accounting obligations, after which it is deleted or de-identified.
You can ask us to access, correct, or delete the personal information we hold about you at any time by contacting us using the details below. If you believe we have mishandled your personal information, you can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Our services are directed at adults planning a wedding or event. We do not knowingly collect personal information from children.
We may update this policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page reflects the most recent version.
If you have any questions about this privacy policy or how we handle your information, contact us at hello@sonderclicks.com.au.